How cancellations and refunds work for Alpha CR Solutions training courses, including our cancellation window, administrative fee and refund process.
This Refund & Cancellation Policy explains the terms that apply when you book, cancel or request a refund for a training course provided by Alpha CR Solutions ("we", "us", "our"). It should be read together with our Terms of Use and the steps described on our Enrol page. By enrolling in one of our courses, you agree to the terms set out below.
Because our cancellation terms depend on whether you have enrolled, it is important to be clear about what "enrolment" means.
For the purposes of this policy, you are considered enrolled at the earliest of the following:
Any cancellation made before that point is treated as a cancellation "before enrolment". Any cancellation made on or after that point is treated as a cancellation "after enrolment".
If you cancel your booking before enrolment takes effect, you are entitled to a refund of 80% of the fees paid. We retain a 20% administrative fee to cover booking, administration and the cost of reserving your place on the course.
Once enrolment has taken effect — that is, once you have been granted access to the course materials or learning platform, or the course has started — fees are non-refundable. This is because course access and materials have already been made available to you. This mirrors clause 5 (Fees, Payment & Refunds) of our Terms of Use.
If you have enrolled but do not attend or do not access the course, this is treated as a cancellation after enrolment, and fees are non-refundable. Where possible, please contact us in advance if you are unable to attend so we can discuss the options available to you.
To cancel a booking, please notify us in writing by email at refunds@alphacrsolutions.co.za, quoting your name and the course you booked. Your cancellation takes effect on the date we receive your written request, and this date is used to determine whether it falls before or after enrolment.
Approved refunds are made in South African Rand (ZAR) to the original payment method used for the booking, unless otherwise agreed. We aim to process refunds within 14 business days of confirming the cancellation. The time it takes for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
Occasionally we may need to cancel, postpone or reschedule a course — for example due to insufficient enrolment or circumstances beyond our control. If this happens, you may choose either:
The 20% administrative fee does not apply where we are the party cancelling or rescheduling.
We may update this Refund & Cancellation Policy from time to time to reflect changes in our courses or practices. The policy that applies to your booking is the version in effect on the date you made your booking. The latest version will always be available on this page, with the "Last updated" date revised accordingly.
If you have any questions about this policy or about cancelling a booking, please contact us: